Frequently Asked Questions
Everything you need to know about bringing Lightcove into your home.
What is the typical shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days, while larger furniture items may require 2 weeks for specialized freight delivery.
Do you offer international shipping?
Currently, Lightcove Store ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring that the materials are harvested responsibly and support forest conservation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.